ESI 2005
1st International Workshop on E-Service Intelligence
in conjunction with
8th Joint Conference on Information Sciences
(JCIS 2005)
July 21 - 26, 2005, Salt Lake City, Utah

Call for Papers

   Theme
Interest in intelligent systems has recently increased and as a consequence it has stimulated the development of new methodologies and technologies to meet the requirements for intelligent support in various applications. In the meantime, electronic services (e-services) offer great opportunities and challenges for many areas, such as business, commerce, marketing, finance, and education. It thus involves various online service delivery systems and applications including e-government, e-commerce, e-business, and e-learning. E-services is currently developing its next stage for emphasizing intelligent presentation of web content, intelligent online services, personalised support, and direct user participation in organizational decision-making processes. E-service intelligence, an integration of intelligence technologies and e-services, has been right now identified as a new direction and next stage of e-services. Intelligent online services will provide with much higher quality information, personalized recommendation, intelligent decision support, and more integrated seamless link services. Moreover, they will make e-service evolve into knowledge management services and become adaptive, personalized, proactive and accessible from a broader variety of devices. The 1st International Workshop on E-Service Intelligence provides an international forum for the sharing of original research results and practical development experiences among researchers and application developers from different e-service intelligence related areas.

   Topics of interest for the workshop but not limited to:

1

Foundations and principles of e-service intelligence

2

Intelligent e-service delivery systems

3

The role of e-services in the information society

4

Models of e-services and e-service intelligence

5

Development of e-services and e-service intelligence

6

E-service optimization

7

Web site cleaning with e-services

8

Personalized recommender systems

9

Personalized website design

10

E-business intelligence

11

E-commerce intelligence

12

E-government intelligence

13

E-finance/banking intelligence

14

E-logistic intelligence

15

E-learning intelligence

16

Online emergency services

17

Customer relationship management in e-services

18

Intelligent wireless services

19

User-friendliness in e-services

20

21

Evaluation of e-services

   To submit your paper, please click on Paper Submission.

  

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